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Shipping & Returns

COVID 19

As we traverse through these uncertain times we're working hard to keep our musicians playing. Our stores are still open with limited staff members, strict cleaning and physical distancing procedures. We are relying on our logistics partners to service you as best they can. Please be understanding if your order takes a few days longer than usual, or we take an extra day or so to get back to you.

WANT OUTRIGHT FREE SHIPPING? Follow us on Instagram and Facebook for regular shipping promotions!

FREE Shipping

Mall Music offers FREE shipping to Metro areas across the East Coast of Australia. If you are eligible for FREE shipping this option will be displayed during checkout. Items that exceed Australia Post volume or 20kg are not eligible for free shipping.

Shipping Options

Shipping rates outside of our FREE Shipping regions are calculated based on destination and dimensions. These rates can be viewed by entering your postcode when viewing your Cart or during Checkout. 

Standard Shipping is dispatched via Australia Post or Courier based on the order size and destination. Occasionally, local orders may also be delivered by the Mall Music van. 

Express Shipping is shipped via Australia Post Express Post service, or Express Courier depending on the option and availability for the selected distination.

Estimated Delivery Times

Standard delivery: up to 3-8 business days 
Express delivery: 1-3 business days
 
IMPORTANT: If you do need your order URGENTLY we recommend contacting us by phoning 1300 861 669 before placing your order so we can ensure we can meet your delivery timeframe and expedite your order accordingly.
 
Deliveries are processed Monday through Friday during store opening hours.

Store Pickup

There is no charge for picking up items in store and we can arrange for your order to be collected from either our Brookvale or Warringah Mall store - which ever is more convenient for you! Please wait to be contacted by our staff to discuss your time and location preferences to ensure the order is ready for pickup.
 
Please be aware that we are receiving online orders 24 hours a day, therefore the item you have selected may have sold out between updates of stock availability on the website. If the item you have selected has sold out we will attempt to contact you immediately on the email address and telephone numbers provided with your order.

Multiple Shipments

All items will be sent in one shipment as soon as all products are available, unless a difference arrangement is made with our staff.

Delivery of Your Goods Within Australia

All parcels need to be signed for on delivery, so we recommend use of a business address if there will not be someone home during business hours. If your parcel cannot be delivered you will receive a notification card and you will need to make alternative arrangements for collection with the courier. If not collected, it may be returned to Mall Music and any re-delivery charges will be charged to the customer.
 
You may elect to provide delivery instructions and an "authority to leave". Please only do this if there is a secure area to do so. Mall Music are not responsible for your order once it has been delivered with your authority to leave or not signed for by someone at your premises.
 
You can check on the progress of your delivery any time using the link sent to you via email upon dispatch of your order. If at any time you are concerned about your delivery please text us on +61480097065 and we'll be in touch.