Privacy Policy

Privacy Policy

Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how Mall Music ("we," "us," or "our") collects, uses, discloses, and safeguards the information we gather from users ("you" or "your") through our website, SMS communication, and other related services. You consent to the practices described in this Privacy Policy by accessing or using our services.

1. Information We Collect

1.1 Personal Information We may collect the personal information you provide us, including but not limited to your name, email address, phone number, shipping address, and payment information. We collect this information when you register an account, place an order, shop in stores, subscribe to our SMS marketing service, or interact with us through our website or other channels.

1.2 Information from SMS Communication: When you communicate with us, we may collect your mobile phone number, message content, and other information you provide during the interaction. This information enables us to deliver personalised SMS messages and improve our services.

1.3 Information from Cookies and Similar Technologies We use cookies and similar technologies to collect information about your browsing activities on our website. This includes your IP address, device type, browser type, pages visited, and other usage data. Cookies also enable us to deliver a customised experience and remember your preferences.

2. Use of Information

2.1 Provide and Personalize Services We use the information we collect to provide and personalise our services, including processing orders, delivering products, and communicating with you about your account and transactions. We may also use your information to enhance and personalise your browsing experience on our website.

2.2 Marketing Communication With your consent, we use your personal information, including email and SMS communication details, to send you marketing messages related to abandoned cart reminders, promotional offers, product updates, and relevant information. You have the option to opt out of these messages at any time.

2.3 Improve and Develop Our Services We analyse the information we collect to understand user preferences, trends, and patterns. This helps us improve our products, services, and overall user experience. We may also use aggregated and anonymised data for statistical or research purposes.

2.4 Legal Compliance and Protection We may access and disclose your information as required by applicable laws, regulations, or lawful government requests. We may also use your information to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.

3. Information Sharing

3.1 Service Providers We engage trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping partners, marketing agencies, and SMS communication platforms. These providers have access to your information only to the extent necessary to perform their services on our behalf and are obligated to protect your information.

3.2 Compliance with Law We may share your information when required to comply with applicable laws, regulations, or legal processes. This includes responding to valid lawful requests, enforcing our rights, or defending against legal claims.

4. Data Retention and Security

4.1 Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a more extended retention period is required or permitted by law. We regularly review the information we hold and securely dispose of or anonymise any data no longer needed.

4.2 Data Security We employ reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage method can guarantee absolute security. While we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

5. Your Rights and Choices

5.1 Access and Update Your Information You have the right to access, correct, or update your personal information in our records. You can do this by logging into your account or contacting us through the provided contact information.

5.2 Opting Out of Marketing If you no longer wish to receive SMS or email marketing messages from us, you can opt-out by following the instructions provided in the message or by contacting our customer support.

5.3 Cookie Preferences Most web browsers allow you to manage your cookie preferences. You can modify your browser settings to accept or reject cookies or to prompt you before accepting cookies. However, please note that certain website features may not function properly without cookies.

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us, and we will promptly delete such information from our records.

International Data Transfers

Your personal information may be transferred to and stored on servers located in countries outside of your jurisdiction. By using our services, you consent to transfer your information to countries with different data protection laws than your country of residence. We take appropriate safeguards to protect your information during international transfers.

Updates to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the latest revision date. We encourage you to review the Privacy Policy periodically to stay informed about how we handle your information

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please get in touch with us using the information provided below:

Email: Phone: 1300 861 669

Last Updated: 8/06/2023