Shipping

From Our Store to Your Door – Shipping & Returns Made Easy

Shipping rates are calculated based on destination and dimensional weight. You can view these rates by entering your postcode when viewing your Cart or during Checkout.

Free Shipping Metro areas of NSW, VIC & QLD are eligible for FREE SHIPPING on orders over $100, not including items with volume over 10kg. Orders sent with our Free Shipping option will be delivered on an Authority to Leave basis. This means the courier may leave your parcel in a safe place at the delivery address if you are not home. Please note that many couriers no longer provide signature services as part of standard delivery.

Some clearance items are also excluded from FREE SHIPPING due to massive discounts applied!

Standard Shipping is dispatched using the most cost-effective service, depending on the order size and destination. The Mall Music team may also deliver local orders.

Express Shipping is shipped via Australia Post Express Post service if size or Courier, depending on the option and availability of the selected destination. Express does not always mean overnight. If you have any questions about this service, please contact our store and we'll find the best option for you!

Estimated Delivery Times*

Standard Delivery: 3-10 business days

Express Delivery: 2-5 business days

*Just so you know, the estimated delivery times provided are intended as a guide for your convenience. Given Australia's vast size and the complexity of the delivery network, actual delivery times may vary. While we strive to deliver your orders within the specified timeframes, external factors such as weather conditions and unforeseen logistical challenges can impact delivery schedules.

Store Pickup

There is no charge for picking up items in store and we can arrange for your order to be collected from either our Brookvale or Warringah Mall store - which ever is more convenient for you! Please wait to be contacted by our staff to discuss your time and location preferences to ensure the order is ready for pickup.

Please be aware that we are receiving online orders 24 hours a day, therefore the item you have selected may have sold out between updates of stock availability on the website. If the item you have selected has sold out we will attempt to contact you immediately on the email address and telephone numbers provided with your order.

Multiple Shipments

All items will be sent in one shipment as soon as all products are available, unless a difference arrangement is made with our staff.

Delivery of Your Goods

All parcels need to be signed for on delivery, so we recommend use of a business address if there will not be someone home during business hours. If your parcel cannot be delivered you will receive a notification card and you will need to make alternative arrangements for collection with the courier. If not collected, it may be returned to Mall Music and any re-delivery charges will be charged to the customer.

You may elect to provide delivery instructions and an "authority to leave". Please only do this if there is a secure area to do so. Mall Music are not responsible for your order once it has been delivered with your authority to leave or not signed for by someone at your premises.

You can check on the progress of your delivery any time using the link sent to you via email upon dispatch of your order. If at any time you are concerned about your delivery please text us on +61480097065 and we'll be in touch.

IMPORTANT:

If you do need your order URGENTLY we recommend contacting us by phoning 02 9905 6966 before placing your order so we can ensure we can meet your delivery timeframe and expedite your order accordingly.
Deliveries are processed Monday through Friday during store opening hours, some orders including Click + Collect and local delivery may be processed over the weekend.
Some large, bulky or fragile items may require adjustments to shipping costs. Please message us any time for clarification on shipping, particularly if you're purchasing a large item such as drum kit or digital piano.
Most couriers now charge the recipient additional fees for re-delivery so we highly recommend leaving comment with your order specifying a safe place to leave your delivery if no one is home if safe to do so. Not all courier services are able to leave parcels with Australia Post, particularly larger items.
We do not recommend providing Authority to Leave unless you have a secure location & provide instructions for the delivery driver.
By providing authority to leave for any delivery, the customer assumes full responsibility for any lost or stolen packages and releases Mall Music from any liability or claims arising from such incidents.