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Price Match Guarantee

We've been run by the same family for over 40 years and we're 100% dedicated to offering the best and most passionate service to musicians locally and beyond. We know price isn't everything when you're pursuing your music dreams but in the hopes of enabling our customers we want to ensure you get the best service and the best deal! 

As part of this commitment to looking after our customers we offer a Price Match Guarantee to ensure you get the best deal when you shop with us! 

We promise to match any genuine current price advertised by any authorised Australian dealer* 

*Price Match Conditions:

  1. The advertised product is currently available at an Australian Authorised Dealer with valid Australian Business Number (ABN) and be shipping from an Australian location.
  2. The advertised product is identical and available in stock at both Mall Music and the advertisers store. 
  3. The advertiser is not an online clearance website or auction site, nor is the advertiser closing down, changing ownership or under liquidation.
  4. The advertised product is new, excluding any stock discontinued, ex-demo, display, used, refurbished, damaged or part of a package deal.
  5. When being purchased online, Mall Music shipping prices still apply.
  6. We may require payment by a certain method for the item.
  7. We reserve the right to not to price match when stock is limited or is below our cost price.
  8. We reserve the right to verify the price and details with the advertiser.

A little bit about conditions...

We understand customers can become frustrated when they see a great deal online and we're (rarely) unable to match it in store. This is usually because the advertising store doesn't physically have the product in stock at the time. Instruments are usually large and bulky items and keeping them in stock costs the business valuable rental space. We've found many competitors will offer what seems like an amazing price but in reality they haven't got the product available and quite often ordering and receiving your item into stock can take weeks (or months!). Be sure you're always getting a great deal at Mall Music and we want every customer to walk away with a feeling of awesomeness! 

Let us know where your saw this product advertised